Case Study: Casanet Warehouse — WMS Adoption 88% + Efficiency +40%

Client Profile

Secteur: Distribution (Maroc Telecom subsidiary) Taille: 25 warehouse staff, 2000 m² facility Localisation: Casablanca Problem: WMS implemented but underutilized (42% adoption)

Baseline Problem

Situation

WMS in place but users prefer Excel
Adoption only 42% (vs 80%+ expected)
Stock accuracy: 78% (vs 94%+ target)
Picking errors: 3.2% (vs <1% target)
Cycle time: 2.8 days

Root Cause Analysis

Training was 2 days only (insufficient)
No on-job coaching
Process design misaligned with WMS logic
Users didn't understand "why" WMS

Intervention: Consulting + Training (6 mois)

Phase 1: Process Audit (2 sem)

Understand current manual process
Identify WMS misalignment
Design optimized process

Phase 2: Training Bootcamp (1 week)

Intensive 3-day training (vs prior 2 days)
Hands-on: Real warehouse scenarios
Deep-dive: Reports, workflows, advanced features
Job aids: Quick reference guides

Phase 3: On-Job Coaching (8 weeks)

1 day/week on-site coaching
Real problem solving
Process refinement
Change management support

Phase 4: Stabilisation (2 weeks)

KPI monitoring
User feedback incorporation
Final optimization

Results (3 mois post go-live)

Adoption & Engagement

WMS Adoption: 42% → 88%
User Satisfaction: 65% → 92%
Feature utilization: 30% → 85%
Training completion: 50% → 100%

Operational Metrics

Metric	Baseline	Post	Gain
Stock accuracy	78%	94%	+16pts
Picking error rate	3.2%	0.8%	-75%
Cycle time	2.8 days	1.4 days	-50%
Picking speed	1h/100 items	25min/100 items	-58%
Downtime incidents	2x/week	0.2x/week	-90%

Financial Impact

Consulting + Training cost: 320K MAD
Benefits Year 1:
- Labor efficiency: 600K
- Error reduction: 400K
- Inventory optimization: 200K
- Total: 1.2 MMAD
ROI: 3.75x | Payback: 3 months

Key Success Factors

Process-First Approach: Design process THEN implement WMS (not reverse)
Intensive Training: 3 days + 8 weeks coaching >> 2 days alone
Management Sponsor: Weekly check-ins → User compliance
Quick Wins: Week 1 → 15% time reduction visible → Motivation

Timeline & Cost

Phase	Duration	Cost
Audit	2 weeks	20K
Training	1 week	30K
Coaching	8 weeks	200K
Support	2 weeks	30K
Technology	-	40K
Total	6 months	320K MAD

Client Quote

"WMS was dead in water before Nextinotech. One week of intense training + 8 weeks coaching = completely different adoption story. 88% vs 42% adoption, users now love the system. ROI fantastic, best investment we made in operations."

— Warehouse Manager, Casanet

Lesson: Change Management is 70% of Success

Technology alone: 40% adoption
Technology + light training: 50% adoption
Technology + intensive training + coaching: 85%+ adoption

Adoption multiplies ROI exponentially.

Nextinotech — WMS Implementation Expertise + Change Management