---
title: "Case Study: Autoroutes du Maroc — Externalisation Pilotage: 1.2 Milliard MAD Budget"
date: "2026-06-21"
author: "Youssef"
image: "/images/transport.jpg"
type: "case-study"
keywords: "Autoroutes, externalisation, SLA, gestion contrats"
description: "Autoroutes Maroc: 1.2 MMAD externalisation (Péage + Assistance) → SLA/KPI management architecture → coûts stables, risques maîtrisés."
---

# Case Study: Autoroutes du Maroc — Critical Externalisation Pilotage

**Client:** Autoroutes du Maroc  
**Scope:** Péage & Assistance externalisation (1.2 MMAD annual flow)  
**Duration:** 11 months  
**Objective:** SLA/KPI contractual framework  

## Baseline
- Contrats "classiques" (pas de SLA clair)  
- Coûts: +8% drift vs forecast  
- Risques: Non-gérés  

## Intervention
- Contractual framework redesign (SLA/KPI centered)  
- Vendor management process  
- Risk mitigation strategy  
- Governance structure  

## Results
- Coûts: Stables (vs +8% expected)  
- SLA: 99.2% compliance  
- Risques: Mitigated & monitored  

---

**Essor Consulting** — Vendor Management & Externalisation Strategy